The supplier is Room for Ideas Limited trading as Catherine Charles, 22a, Monument Business Park, Warpsgrove Lane, Chalgrove, Oxford, OX44 7RW.

As a user of our service, you acknowledge any transactions you make are subject to our terms and conditions below. We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on our website. You are responsible for reading the terms and conditions. When you place an order with Catherine Charles you will be deemed to have read, understood, and accepted these terms and conditions. Our acceptance of your order brings into existence a legally binding contract between us.

Pricing and Payments

Pricing: Prices are exclusive of vat and are also subject to change. We will be pleased to quote the current price immediately prior to an order being placed.

Payment: All orders require payment in full at the time of ordering unless otherwise stated. All goods remain the property of Catherine Charles until payment is received in full.


The goods shall be at the buyer’s risk as from delivery. Standard delivery within the United Kingdom is included within the price although we reserve the right to charge an additional delivery charge to certain locations or for certain sized items. You will always be informed of this in advance and given the opportunity to cancel your order should you wish to do so.

Once the goods are ready for despatch you will be contacted to arrange the delivery. Should you miss the pre-arranged delivery then we reserve the right to apply a second delivery charge to redeliver the order. We make every effort to deliver the goods within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. Catherine Charles accepts no liability in respect of any failure to deliver the goods within the expected timetable. The buyer shall, upon delivery, examine the goods and shall promptly (in any event within 7 days of delivery) notify in writing to Catherine Charles, where appropriate, of any apparent damage, defect, or shortages.


All goods supplied by Catherine Charles are made to your order with customers own fabric/trimmings/embellishments provided. Accordingly, these are goods made to your specification and the normal cancellation rights under the United Kingdom Distance Selling Regulations do not apply. The Buyer shall be responsible for ensuring the accuracy and adequacy of the information and fabric/trimmings/embellishments provided to Catherine Charles so that the order can be satisfactorily completed.

All orders must be made in writing; we also reserve the right to refuse any order placed by you.

Returns and Cancellations

Returns: If the goods that we deliver are not what you ordered or are damaged or defective you should notify us in writing at our contact address within 7 days of the delivery of the goods in question otherwise we shall have no liability to you. If you notify us of a problem under these conditions our only obligation will be, at our opinion: – to replace or repair any goods that are damaged or defective, to make good any shortage or to refund to you the amount paid by you for the goods in question. When returning goods, you will be required to arrange and pay for transit unless the goods are being returned because they are faulty. If you prefer, we will arrange for a carrier to collect the goods from you, however the cost of this will be charged to you and may be deducted from any refund to you. Any goods returned should be in an unused condition, unmodified or damaged by the buyer in any way and in its original packaging.

Cancellations: Whilst every effort will be made to accommodate cancellation of an order, we reserve the right to levy a 30% cancellation charge of the order price in the early stages of production, or if the order has already been completed then regrettably, we will be unable to accept the cancellation and will not be able to offer a refund. All cancellations must be made in writing.

Intellectual Property, Design and Reproduction

No unauthorised person may change, alter, deface, or otherwise interfere with or material contained herein. All rights are reserved to the fullest extent under English and International copyright treaties. You acknowledge and agree that all copyright, trademarks, and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of our website pages and in respect of any products that you purchase shall remain at all times in the ownership of Room for Ideas Limited trading as Catherine Charles. You acknowledge and agree that the material and content contained within the Catherine Charles website is for the sole purpose of assisting you to gain information to place an order with Catherine Charles.


We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.